Returns, Refunds & Complaints Information for East Dulwich Florist

Our Commitment: Fresh Flowers Guarantee in East Dulwich

At East Dulwich Florist, we are dedicated to delivering the highest quality fresh flowers to households and businesses throughout East Dulwich and surrounding areas. As a trusted local florist, your satisfaction is our top priority. We proudly offer a Fresh Flowers Guarantee on every order, reflecting our commitment to excellence and to the local community.

Damaged on Arrival Policy

We take every precaution to ensure that your flowers arrive in perfect condition. However, if your bouquet or arrangement arrives damaged or compromised, please notify us as soon as possible—ideally within 24 hours of delivery. To assist us in resolving the matter swiftly, retain the original packaging and take clear photographs of the damage. Once we’ve received these details, we will arrange either a replacement delivery at no extra cost or a full refund, depending on your preference.

Freshness Window and Guarantee

Our flowers are sourced daily from trusted suppliers and delivered to you as soon as possible to ensure optimal freshness. We guarantee that our floral arrangements will remain fresh for a minimum of 5 days from the date of delivery, provided care instructions are followed. Should your flowers not meet this standard of freshness, even with proper care, please get in touch promptly. We will gladly offer you a suitable resolution, such as a replacement arrangement or a refund, in accordance with our Fresh Flowers Guarantee.

Refund and Replacement Options

Your satisfaction matters to us. If you are not completely delighted with your flowers, need to request a refund, or would like a replacement, we’re here to help. Depending on the nature of the issue—such as late delivery, poor flower quality, or incorrect orders—you may choose to receive either a full or partial refund, or a fresh replacement delivered at the next available slot. Our aim is to resolve all concerns as quickly as possible, ensuring your experience with East Dulwich Florist is always positive.

How to Make a Complaint

If you would like to raise a complaint or have feedback about our service, we welcome your comments and are always committed to improving our standards. Please contact us with as many details as possible about your experience. Be sure to include your order number (if applicable), delivery date, and a description of the issue. Where possible, supporting photographs may help us to resolve your complaint faster. Our team will review your message and respond within two business days, providing an update and next steps until the matter is fully resolved.

Trusted Local Service for East Dulwich

East Dulwich Florist serves the local community with pride, supplying fresh, beautiful flowers to homes and businesses across the neighbourhood. We value the trust our customers place in us and strive for exceptional service with every bouquet we deliver. If you have any questions about our returns, refunds, or complaints process, please don’t hesitate to reach out—we are here to ensure your flower experience is second to none.