Welcome to the online shop of East Dulwich Florist. When you place an order with us for flower delivery in East Dulwich or the surrounding areas, you are agreeing to these Terms & Conditions. These terms are designed to clarify our responsibilities to you and your obligations as a customer. We kindly ask you to read the following carefully before making a purchase through our e-commerce platform.
East Dulwich Florist is a UK-based business offering curated floral bouquets and arrangements for online purchase and delivery across East Dulwich and neighbouring areas. By transacting through our website, you confirm you are legally entitled to enter into binding contracts under UK law.
These Terms & Conditions apply to all customers placing online orders for flower delivery throughout East Dulwich and surrounding postcodes. If you live or operate outside of our standard delivery area, any order acceptance will be at our discretion, and additional conditions may apply.
Placing Your Order: To place an order, select your flowers and provide the necessary delivery details as prompted on our website. You are responsible for ensuring all delivery particulars are accurate and up to date at the time of purchase.
Order Confirmation: When you submit an order, you will receive an automated summary acknowledging receipt. This summary does not constitute acceptance of your order. Acceptance and formation of the contract occurs only when we have confirmed, processed, and dispatched your order for delivery.
Availability and Substitutions: Flowers are seasonal and subject to availability. While we strive to ensure that all selections listed on our site are available, on rare occasions we may need to substitute certain flowers or foliage. Any substitution will closely match the style, quality, and value of your original selection. If a major substitution is necessary, we will attempt to contact you using the provided contact details prior to dispatch.
Delivery: We aim to ensure reliable flower delivery throughout East Dulwich and the surrounding areas on your chosen date. Same-day delivery is available for orders placed by the times stated on our website. While we endeavour to meet all agreed delivery times, adverse weather, traffic, or other circumstances beyond our control may cause delays. We do not accept liability for delays caused by events outside our reasonable control.
Pricing: All prices listed on our website are in UK Pounds Sterling (GBP) and include VAT where applicable. Delivery charges are itemised separately before you complete your order.
Secure Payments: We accept payment via the methods described at checkout, including the major credit and debit cards. Payment must be authorised before your order is dispatched. We use secure third-party payment gateways to process all financial transactions. Your personal payment information is not stored directly on our systems.
Order Acceptance: If we are unable to accept your order due to stock, payment, or logistical issues, you will be refunded in full using your original payment method. We reserve the right to refuse any order for reasons including, but not limited to, unavailable stock, payment concerns, incorrect pricing, or delivery outside our coverage area.
Right to Cancel: If you wish to cancel or amend an order, please contact us as soon as possible. Orders for standard bouquets can be amended or cancelled up to 24 hours before the scheduled delivery date. For same-day or next-day orders, amendments or cancellations may not be possible once preparation has begun.
Perishable Items: Due to the perishable nature of flowers, your statutory right to cancel does not apply to bespoke or custom orders that have already been prepared or dispatched. Non-perishable items, such as vases or cards ordered separately, may be cancelled or returned in accordance with your statutory rights. Instructions for returns and the address for returns will be provided on request where applicable.
Refund Policy: Where a cancellation is successful and within the permitted period, we will arrange a refund to your original payment method within 7 working days.
Quality and Care: We take every step to ensure our flowers and arrangements reach you in optimum condition and match the images and descriptions provided online. However, slight variations in appearance, colour, or size may occur due to the natural variability of fresh flowers.
Care Instructions: Instructions for caring for your flowers will be provided with your order. Please follow these to prolong the life and appearance of your bouquet or arrangement.
Personal Messages: You may include a personal message with your bouquet, for which you are solely responsible. Messages should not include offensive, unlawful, or otherwise inappropriate content.
If you are not entirely satisfied with the flowers or service provided, please contact us as soon as possible with your concerns and supporting photographs if relevant. We will investigate and, if appropriate, offer a replacement or refund. Complaints should be made within 24 hours of delivery due to the perishable nature of our products. Your statutory rights are not affected.
Our Responsibility: We supply flowers and other goods for domestic and private use only. We accept no liability for any loss of profit, loss of business, business interruption, or business opportunity. Our maximum liability to you is strictly limited to the price paid for your order.
Delays & Non-Delivery: While we will make all reasonable efforts to fulfil orders as scheduled, we cannot be held liable for any failure or delay in performance which is caused by circumstances beyond our reasonable control, including (but not limited to) acts of God, strikes, lockdowns, severe weather, or supply chain disruptions.
Allergy Notice: Some of our products may contain or have come into contact with pollen, nuts, or other allergens. It is your responsibility to notify any recipients accordingly.
East Dulwich Florist respects your privacy and complies with all applicable UK data protection laws. Your personal data is collected and processed solely for the purposes of fulfilling your order, communicating with you about your purchase, and improving our service. We do not share your data with unauthorised third parties. For full details of how your data is handled, please consult our Privacy Policy available on our website.
All content on the East Dulwich Florist website, including text, photographs, graphics, and logos, is protected by intellectual property rights. Reproduction or distribution in whole or part without express written consent is not permitted.
We reserve the right to revise these Terms & Conditions at any time. Any changes will take effect when published on our website. Your continued use of our site and services constitutes acceptance of these terms as updated.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms, or with any order placed with East Dulwich Florist, are subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining sections shall not be affected and will remain in force. These terms constitute the entire agreement between you and East Dulwich Florist regarding online flower delivery in East Dulwich and surrounding areas.
This document was last updated in June 2024. For further clarification regarding any aspect of these Terms & Conditions, please get in touch with our customer service team via the contact form available on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Dulwich , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Dulwich .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
